ADT® Authorized Dealer Serving Lubbock & Surrounding Areas
Friendly man chatting with neighbor on the front doorstep
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ service brings the common practice of giving a neighbor your house key into the modern age. It removes the need for actual keys or access codes and allows you to manage who can go in your Lubbock home and for what timeframe. Learn more about how it works with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to walk your dog, collect your mail, or tend to your plants when you go out of town. In the past, you would just provide them a house key. There’s now a better way. Thanks to the innovative ADT Trusted Neighbor Feature, you won’t have to fret over missing keys or doors left unsecure. 

What you’ll need is an ADT home security system, a Google Nest doorbell, a an automated door lock, and the ADT+ app that lets everything function as one. Here’s how the service works: 

  1. You grant access to a trusted person, like a close friend or neighbor, via the ADT+ app.
  2. Next, you configure permissions. You can assign neighbors timed access, permitting them to enter and depart during specific hours, or event-based entry. To illustrate, if a box is delivered, the system can unlock the door to let your neighbor move it inside once it verifies them.
  3. When you’ve set up access, your Google Nest Doorbell employs familiar face detection to verify your neighbor when they approach the door.
  4. Your ADT security system will disarm and unlock the door when the individual is verified as a permitted visitor.
  5. You are sent immediate alerts as your family member, friend, or neighbor comes and goes. The app also offers a complete history. 
  6. Once the trusted neighbor leaves, your smart door lock secures automatically to protect your home.

You may authorize access for anyone you would like, such as a pet sitter, a service technician, or a companion who comes over when you’re out. This tool is also useful during urgent events, especially when you’re not around. To illustrate, if a water sensor trips, your system can authorize event-driven access so a neighbor can switch off the water. Setting permissions is simple with the intuitive app. 

Make Your Lubbock Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a terrific example of how ADT makes your Lubbock home more secure and connected while streamlining your daily life. This tool isn’t only for neighbors and relatives, as you’ll enjoy the facial recognition and auto-unlock operability when you’re wrangling children or carrying in loads of groceries. When you're inside, the door secures behind you automatically.

Design Your ADT Home Security System In Lubbock With The Latest Tools

Enjoy features like ADT Trusted Neighbor and smart video cameras with a new home security system in Lubbock from Secure24 Alarm Systems. A national ADT dealer, we’re pleased to bring you the latest technology from the top name in home security. Reach out to (806) 302-1344 today to begin. Our skilled team can answer whatever questions you have about ADT+, Google Nest cameras, and how to make things work together.